Case Study · Carpet Clean Expert
How Carpet Clean Expert qualifies Google LSA message leads without a full-time coordinator.
Carpet Clean Expert uses InstantResponse.AI as its Google LSA auto responder: LSA message leads get a reply in seconds, the cleaning intake questions, and a preferred day and time passed to the team to confirm.
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Yelp Advertising Platinum Partner and Google Partner- Industry
- Carpet, upholstery & area rug cleaning
- Location
- Los Angeles metro
Intake answers captured and a preferred window passed to the office for confirmation.
Illustrative example based on real product behavior. Not a guarantee of results.
At a glance
How the account is set up.
The account's LSA message leads are answered by the configured assistant.
Rooms, square footage, fibers, and pet or stain notes, as configured by the business.
The customer's preferred window is passed to the team. Full calendar booking is in Beta.
These cards show how this account is set up today: the lead sources it connects, the questions it asks and what it hands the team. Want to see the same workflow on real leads? Ask us for a live walkthrough of the dashboard, conversations and reports.
The challenge
Where leads were slipping through.
Carpet Clean Expert did not want to staff a full-time coordinator just to watch Google LSA message leads, but unanswered messages left customers waiting and gave the office no context to work from. Quick answers without intake questions also meant techs arriving without knowing what they were walking into.
The approach
What the AI front desk does for them.
- 1
Reply quickly to Google LSA message leads, in a voice consistent with the brand.
- 2
Ask the right cleaning intake questions: number of rooms, approximate square footage, carpet vs area rug, fiber type if known, and pet or stain concerns.
- 3
Confirm a preferred day and time with the customer, accounting for large or complex cleans (full calendar booking is in Beta).
- 4
Automatically nudge quotes that do not confirm right away so warm LSA leads stop going cold.
Channels in this setup: Google LSA auto responder.
The outcome
What changed for the team.
LSA message leads arrive as complete conversations with intake answers and a preferred window instead of phone-tag half-quotes, so the team can confirm work with context in hand rather than starting from a voicemail.
"We didn't want to hire someone just to watch Google LSA messages. Now our message leads come in with the rooms, the stains and a preferred time already answered, so we just confirm the job."
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