How do I add the chat widget to my website?

Paste one line of code before the closing tag. You can also add it with Google Tag Manager, a WordPress header/footer plugin, or the Custom code setting in Wix, Squarespace, Shopify or Webflow.

Does it work on WordPress, Wix, Squarespace, Shopify or Webflow?

Yes. Add the snippet with a WordPress header/footer plugin, or with the Custom code setting in Wix, Squarespace, Shopify or Webflow.

Can I add it with Google Tag Manager?

Yes. The one-line snippet can be added with Google Tag Manager instead of editing your site's code.

Can I change colors, logo and greeting?

Yes. You set your business name, main color, logo (PNG, JPG or WebP up to 1 MB), button position bottom-right or bottom-left, and your own greeting.

Do changes need a new code install?

No. Saved changes reach your site within a minute, the next time a page loads. You can check them first in the live preview in settings.

Can the chat open automatically?

Yes. It can open after a set number of seconds, as soon as a visitor arrives, or on exit intent on desktop, and you can target pages with wildcards like /services/*. It opens at most once per visit and never after the visitor opened it themselves. You can also open it from your own buttons with a CSS selector or a data-ir-open attribute.

Does it work on mobile?

Yes. On phones, a short greeting bubble appears next to the button instead of a full-screen chat.

How is call and text consent handled?

When a visitor types a phone number, a call/text consent checkbox appears. Without the tick, no automated texts or calls go to that number.

Can I limit it to my own domain?

Yes. The Allowed websites list makes sure the widget only runs on your domains.

Where do website chat leads go?

Into your InstantResponse.AI inbox, next to your Google LSA, Yelp and Thumbtack leads, with the same team notifications (email, SMS, WhatsApp) and integrations (Zapier and webhooks).

Does it use the same AI as my Yelp, Thumbtack and LSA replies?

Yes. Website conversations are answered by the same AI, with the same AI settings, as your Google LSA, Yelp and Thumbtack leads.

How much does it cost?

The widget is included on every plan (Starter, Growth and Scale). Plans start at $99/month. See https://www.instantresponse.ai/pricing for details.

Website chat integration

Website Chat Widget: answer every website visitor, day or night.

One customizable chat widget for your website. The same AI that handles your Google LSA, Yelp and Thumbtack leads replies to visitors while they are still on your site, 24/7, and every lead lands in the same inbox - and, if connected, natively in Workiz.

Book a 15-min demo →See how setup works

Illustrative example. Business name, logo, color, greeting and texts are set by you.

Last updated: October 16, 2026 · Reviewed by Eliad Cohen

Quick answer

The InstantResponse.AI Website Chat Widget is a chat bubble on your website where AI replies to visitors 24/7, nights and weekends covered. You install it with one line of code, and saved changes go live within a minute. It uses the same AI and the same inbox as your Google LSA, Yelp and Thumbtack leads.

Definition

What is an AI website chat widget?

An AI website chat widget is a chat bubble on your site where an AI replies to visitors while they're still on your page, asks only the questions you've approved, and hands the conversation to your team.

The chat on this site is our own Website Chat Widget.

Built for contractors and home service trades

The widget is made for contractors and trades whose website visitors need help now: plumbers, HVAC companies, locksmiths, garage door repair, cleaning companies and water damage restoration teams. It asks about the job, collects a phone number or shares your booking link when the customer is ready, and puts the lead in the same inbox as your Google LSA, Yelp and Thumbtack leads.

Setup

How it works

Step 1
Paste one line of code
Add the snippet before </body>, or add it with Google Tag Manager, a WordPress header/footer plugin, or the Custom code setting in Wix, Squarespace, Shopify or Webflow.
Step 2
Match your brand
Set your business name, main color, logo (PNG, JPG or WebP up to 1 MB), button position bottom-right or bottom-left, and your own greeting.
Step 3
Leads land in one inbox
Website chat leads appear in InstantResponse.AI next to your Google LSA, Yelp and Thumbtack leads, with the same AI settings, team notifications (email, SMS, WhatsApp) and integrations (Zapier and webhooks).

Install snippet

<script async src="https://app.instantresponse.ai/widget/v1.js" data-key="YOUR_WIDGET_KEY"></script>

Settings

Change it any time — no code changes

Saved changes reach your site within a minute, the next time a page loads.
A live preview in settings shows the widget before you save.
The app shows when the widget has been seen on your website.

Triggers

Open the chat at the right moment

Open after a set number of seconds.
Open as soon as a visitor arrives.
Open on exit intent on desktop, when the mouse heads for the browser tabs.
Target pages with wildcards like /services/*.
Opens at most once per visit, and never after the visitor opened it themselves.
On phones, a short greeting bubble appears next to the button instead of a full-screen chat.
Open it from your own buttons with a CSS selector or any element with a data-ir-open attribute.

Consent & privacy

Built-in consent and privacy

When a visitor types a phone number, a call/text consent checkbox appears. Without the tick, no automated texts or calls go to that number.
Add your own privacy line under the message box.
An Allowed websites list makes sure the widget only runs on your domains.
Every text (greeting, hand-off message, consent, privacy) has a sensible default and can be customized.
The optional “Powered by InstantResponse” label can be turned off.

Handoff

When your team takes over

The AI only says what you've approved. When a person needs to step in, a custom hand-off message tells the visitor that someone from your team will follow up.

Compare the options

AI chat widget vs. contact form vs. generic chatbot

Comparison of an AI chat widget, a website contact form and a generic chatbot
What matters	AI chat widget	Contact form	Generic chatbot
Replies instantly, 24/7	✓	✗	Varies
Asks your qualifying questions	✓	Limited	Generic
Same inbox as LSA, Yelp and Thumbtack leads	✓	✗	✗
Call/text consent capture built in	✓	Depends	Depends
Change without editing code	✓	✗	Varies

One inbox

Website chat + your lead platforms in one place

Website chat leads sit next to the leads from your Google LSA Auto Responder, Yelp Auto Responder and Thumbtack Auto Responder. See how the AI auto responder works across every source.

Book a 15-min demo

FAQ

Website chat widget questions

: Paste one line of code before the closing </body> tag. You can also add it with Google Tag Manager, a WordPress header/footer plugin, or the Custom code setting in Wix, Squarespace, Shopify or Webflow.
: Yes. Add the snippet with a WordPress header/footer plugin, or with the Custom code setting in Wix, Squarespace, Shopify or Webflow.
: Yes. The one-line snippet can be added with Google Tag Manager instead of editing your site's code.
: Yes. You set your business name, main color, logo (PNG, JPG or WebP up to 1 MB), button position bottom-right or bottom-left, and your own greeting.
: No. Saved changes reach your site within a minute, the next time a page loads. You can check them first in the live preview in settings.
: Yes. It can open after a set number of seconds, as soon as a visitor arrives, or on exit intent on desktop, and you can target pages with wildcards like /services/*. It opens at most once per visit and never after the visitor opened it themselves. You can also open it from your own buttons with a CSS selector or a data-ir-open attribute.
: Yes. On phones, a short greeting bubble appears next to the button instead of a full-screen chat.
: When a visitor types a phone number, a call/text consent checkbox appears. Without the tick, no automated texts or calls go to that number.
: Yes. The Allowed websites list makes sure the widget only runs on your domains.
: Into your InstantResponse.AI inbox, next to your Google LSA, Yelp and Thumbtack leads, with the same team notifications (email, SMS, WhatsApp) and integrations (Zapier and webhooks).
: Yes. Website conversations are answered by the same AI, with the same AI settings, as your Google LSA, Yelp and Thumbtack leads.
: The widget is included on every plan (Starter, Growth and Scale). Plans start at $99/month. See pricing for details.