Yelp integration
Yelp Auto Responder: be the first business to reply.
AI replies to your Yelp Requests in seconds, 24/7, from your services, pricing and questions, then follows up until the customer books or opts out. Built by a Yelp Advertising Platinum Partner.
From $99/mo · Unlimited leads · 14-day free trial · No contracts
Yelp Advertising Platinum PartnerInstantResponse.AI is a product by Cohen Marketing, a Yelp Advertising Platinum Partner.
Demo Plumbing Co. - New lead qualified from InstantResponse!
Customer: J. D.
Phone: (555) 010-0142
Service: Water heater repair
Notes: Leaking in garage, wants service today.
Last updated: · Reviewed by Eliad Cohen
The InstantResponse.AI Yelp Auto Responder replies to Yelp Requests in seconds, 24/7, asks only the questions you've approved and follows up until the customer books or opts out. Plans start at $99/month with a 14-day free trial, and setup takes about 10 minutes. Compare →
Trusted by service businesses across the US
Definition
What is a Yelp auto responder?
A Yelp auto responder sends an automated reply to a private Yelp message or Request a Quote lead in your connected Yelp Business account. InstantResponse.AI replies from the business information you configure, asks your qualification questions, and hands the conversation to your team when a person is needed.
On Yelp, customers can send a Request to several businesses at once and compare the quotes they get back, so a useful reply while they are still choosing keeps the conversation yours.
Account workflow example
Downtown L.A 24 Hour Mobile Locksmith uses InstantResponse.AI to answer Yelp lockout requests. The AI replies in seconds, collects the location and lock type, then hands the job to the team. (A description of the account's workflow, not a customer quote or a measured booking result.) Read the DTLA locksmith case study →
When a Request a Quote lands
How the Yelp auto responder handles a Request.
Request a Quote arrives
A new Request or private message lands in your connected Yelp Business account.
AI replies in seconds
A reply built on what the customer wrote, from your services, hours and pricing mode.
Asks your questions
ZIP code, urgency, job details or photos: only the questions you've approved.
Follows up
At the intervals you set, until the customer books or opts out.
Team alerted, hand-off
WhatsApp, SMS or email with the full thread; qualified leads go to your CRM.
Qualified leads reach ServiceTitan, Housecall Pro, Jobber, Workiz or GoHighLevel through Zapier or webhooks. Spam is recognized, left unanswered and kept out of your team inbox.
Yelp reply quality
What Yelp looks for in your replies
Yelp introduced AI-powered response quality badges that spotlight pros who consistently give helpful, informative replies. Yelp's AI checks whether a reply provides a quote or availability, acknowledges the project details, asks relevant follow-up questions, and goes beyond a generic "call us" reply. A minimum number of responses is needed for a score, and owners can see their score in Yelp for Business.
InstantResponse.AI replies to what the customer wrote, asks the qualification questions you set, and can share the pricing you configure: a flat service-call fee, an estimate by type of service, or no prices at all. For wording ideas, browse these auto reply message examples, including four written for Yelp requests.
Sources (checked Oct 19, 2026): blog.yelp.com/news/spring-product-release-2025 · instantresponse.ai/integrations/yelp
Compare
How InstantResponse.AI compares
| What matters | InstantResponse.AI | LeadTruffle |
|---|---|---|
| Yelp connection | Authorized Yelp Business connection | Via Zapier |
| Yelp reply speed | In seconds, 24/7 | Advertised as typically under 60 seconds (not guaranteed, per their FAQ) |
| Follow-ups | AI follow-ups at intervals you set (seconds to days) | SMS follow-ups for lead aggregators listed under the Growth plan |
| Price published? | Yes, from $99/month | Not published (demo required) |
| Free trial | 14-day free trial | Not mentioned |
| Contracts | No contracts, cancel anytime | Month-to-month, no long-term contracts |
| Other lead sources | Google LSA, Yelp, Thumbtack, Website Chat Widget | Website texting widget and AI voice answering (per pricing page) |
Sources (checked Oct 19, 2026): instantresponse.ai/integrations/yelp · leadtruffle.co/yelp-auto-responder · instantresponse.ai/features/ai-customization · leadtruffle.co/pricing · instantresponse.ai/pricing · instantresponse.ai/integrations
Based on each company's public website, checked Oct 19, 2026. Tell us if something changed: contact us.
What it does
Everything a great front desk does, on your Yelp Requests.
Configurable pricing
Quote a flat service-call fee, give an estimate by type of service, or give no prices at all and let your team quote.
Automatic follow-ups
Follows up until the customer books or opts out. You customize the timing, coverage and when follow-ups stop.
Yelp campaign reporting
The AI analyzes each conversation, so you see qualified leads per Yelp campaign, not just message counts.
Spots unhappy customers
Flags negative or complaint messages early so an owner can step in.
Spam filtered out
Spam is recognized, left unanswered, and kept out of your team inbox.
Clean handoff
Complex quotes go straight to your team in one inbox, with the full conversation in view.
Yelp ads reporting
See which Yelp ads bring in qualified leads.
Yelp ad metrics refresh daily next to the leads each campaign produced. More in reports & analytics.
Setup
How to set up the Yelp auto responder
We connect, configure and activate it with you during the demo call, and most customers see their first AI-handled Request the same day. Replies go out through an authorized connection under your own Yelp Business account, with no scraping or workarounds.
- Step 1
Connect your Yelp Business account
Confirm the account and the location that receives Requests, with messaging and Request a Quote enabled.
- Step 2
Set your services and questions
Add your services, service area, hours, optional pricing, qualification questions and who receives handoffs.
- Step 3
Test a few conversations
Try an in-area job, an out-of-area request and a question that needs a person, then review them.
- Step 4
Go live
Turn on your chosen schedule, for example AI replies at night and on weekends.
No incoming messages? Confirm messaging is enabled and the right location is connected; Yelp lists reasons customers may not be able to message a business.
Buyer checklist
What to look for in the best Yelp auto responder
| What matters | What to check | How InstantResponse.AI fits |
|---|---|---|
| Speed | A first reply within seconds, at any hour | In seconds on every Yelp Request, 24/7 |
| Qualifying | Asks the questions you need before quoting | Asks your own questions: ZIP code, urgency, job details, photos, best phone number |
| Follow-ups | Follows up when the customer goes quiet, and stops on opt-out | AI follow-ups at intervals you set, from seconds to days, until the customer books or opts out |
| Human handoff | Hands complex jobs to a person with the full thread | Handoff rules by job type, keyword or customer request, with the full conversation |
| Alerts | Tells your team the moment a lead needs them | WhatsApp groups, SMS, and email to up to 10 addresses for new leads, goals achieved, handoffs and leads not replying |
| Reports | Shows which leads qualified, not just message counts | Lead reports by hour, weekday, status, service, source and ZIP, plus phone collection rate |
| Yelp Ads reporting | Ties Yelp ad spend to qualified leads | Yelp ad metrics refreshed daily, next to the leads each campaign produced |
Comparing this against an answering service or plain voicemail? Read AI Front Desk vs Answering Service vs Voicemail.
Who it is for
Built for home service pros who buy Yelp leads every month.
Plumbing and HVAC
Collect the problem, urgency and service area so your team can assess the enquiry.
Cleaning and home services
High volume Requests that need a price anchor before the customer moves on.
Locksmiths and garage doors
Collect the location and job details while your technicians are on another call.
Multi location operators
Route each Yelp Request to the right branch, manage campaigns from several Yelp accounts in one place, and see results per location.
FAQ
Yelp auto responder questions
- A Yelp auto responder sends an automated reply to a private Yelp message or Request a Quote lead in your connected Yelp Business account. InstantResponse.AI replies from the business information you configure, asks your qualification questions, and hands the conversation to your team when a person is needed.
- No. The auto responder works on private lead conversations, such as Request a Quote messages. Public review replies are a separate part of Yelp and are not what this page describes.
- The best Yelp auto responder replies within seconds at any hour, asks your qualifying questions, follows up when the customer goes quiet, hands complex jobs to a person, alerts your team, and reports results by Yelp campaign. InstantResponse.AI does all of that, replying to every Yelp Request in seconds, 24/7, from plans starting at $99/mo with a 14-day free trial.
- People use both terms for the same thing: an automatic reply to a new Yelp message or Request a Quote. The difference that matters is whether it sends one fixed message or holds a real conversation. InstantResponse.AI replies to what the customer wrote, asks your questions and follows up until the customer books or opts out.
- Yes. Connect your Yelp Business account, add your services, service area, hours, pricing mode and qualifying questions, and InstantResponse.AI responds to Yelp leads automatically in seconds, 24/7, then alerts your team by WhatsApp, SMS or email when a lead qualifies or needs a person.
- As fast as possible, with a reply that is actually helpful. Yelp's response quality badges spotlight pros who consistently give helpful, informative replies that acknowledge the project details and ask relevant follow-up questions. InstantResponse.AI replies to Yelp Requests in seconds, 24/7, with your own qualifying questions.
- Yelp's response quality badges spotlight pros who consistently give helpful, informative replies. Yelp's AI checks whether a reply provides a quote or availability, acknowledges the project details, asks relevant follow-up questions and goes beyond a generic "call us" reply. A minimum number of responses is needed for a score, and owners can see it in Yelp for Business.
- Keep it short and build on what the customer already wrote. Acknowledge the job, ask one useful question first, such as the address or the problem, and share pricing only the way you configured it. Avoid promising a time your team has not confirmed; the AI collects preferred times for your team to confirm instead.
- Automate the first reply, qualification and follow-ups, and set handoff rules for the rest. Complaints, unusual jobs, large projects or a customer asking for a person can go straight to your team with the full conversation, so automation never argues with a customer.
- Speed only helps if every Request is covered. Choose the hours the AI replies, for example nights and weekends, and have your team alerted by email, SMS or WhatsApp when a lead qualifies or needs a person. Spam and solicitation are left unanswered and kept out of your inbox.
- Connect your Yelp Business account, add your services, service area, hours, optional pricing and qualification questions, test a few conversations, then turn on your chosen schedule. Setup takes about 10 minutes.
- Based on each company's public website, checked Oct 19, 2026: InstantResponse.AI replies to Yelp Requests in seconds, 24/7 and publishes pricing from $99/month with a 14-day free trial. LeadTruffle connects to Yelp via Zapier, with replies advertised as typically under 60 seconds (not guaranteed, per their FAQ), and LeadTruffle's pricing is not published (demo required).
- InstantResponse.AI is a product by Cohen Marketing, which holds Yelp Advertising Platinum Partner status.
- Yes. Request a Quote messages that arrive in the connected account are handled the same way, whether they came from your ads or from organic Yelp traffic.
- You choose the pricing behavior: quote a flat service-call fee, give an estimate based on the type of service, or give no prices at all. When pricing is off, it can collect the job details for your team.
- You set the rules. Job size, complexity, specific keywords, or a customer asking for a person can all trigger a handoff, and your team receives the full conversation.
- It can collect a customer's preferred appointment times for your team to confirm. Full calendar booking is in Beta; confirm availability during your demo.
- Leads that look like spam are recognized, left unanswered, and marked so they do not reach your team's inbox.
- We connect, configure and activate it with you during the demo call, and most customers see their first AI-handled Request the same day. Replies go out through an authorized connection under your own Yelp Business account, with no scraping or workarounds. Use a Yelp Business account for the location that receives Requests, with messaging and Request a Quote enabled. Confirm the connected location, add your business information and qualification questions, and test conversations before enabling your chosen coverage.
- Starter is $99/mo for one location, Growth is $199/mo for up to three locations, and Scale starts at $499/mo. Every plan includes a 14-day free trial, unlimited leads, and no per-message fees.
Related
Keep exploring
How the two channels differ on lead intent, calls vs messages, costs and response.
How to route qualified Yelp leads into Zapier, webhooks, email, spreadsheets, and your existing workflow.
Account checks, business information, qualification and handoff planning.
How automated lead response works across Yelp, Google LSA, and Thumbtack.
The same instant replies on Thumbtack requests.
Message replies, LSA call recordings and summaries, plus qualified-lead reporting by campaign.
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See how a Yelp lead is handled in a live demo. 15 minutes, no pressure.
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