Effective date: April 2025 · Last updated: July 2026
At InstantResponse.AI, we are committed to protecting your privacy and being transparent about how your data is collected, used, and shared. This Privacy Policy explains what information we collect, how we use it, and your rights over your personal and business data.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Who we are
InstantResponse.AI is a software platform that helps home service businesses and marketing agencies automate responses to inbound leads from platforms like Yelp, Google Local Services Ads, Thumbtack, and WhatsApp.
2. Information we collect
A. Information you provide
- Business name, email address, phone number, and contact details during account registration
- Messaging templates, response settings, and follow-up configurations
- CRM credentials or lead-platform connections (e.g. Yelp, WhatsApp, Google LSA, Thumbtack, HubSpot, Workiz, Pipedrive)
- Billing information for paid subscriptions, processed by a secure third-party payment provider
- Content you submit through website forms, contact requests, or demo bookings
B. Information collected automatically
- IP address, browser type, device data, and general location
- Usage data, including login activity, page views, and platform actions
- Cookies and similar technologies (see Section 8)
C. Lead and conversation data
When you connect a channel, we process the inbound lead messages and metadata that the channel sends to us so we can reply on your behalf. Where enabled, this can include AI-generated summaries of conversations and, for voice channels, call metadata and recordings that you have consented to capture in your account settings.
3. How we use your information
- Provide access to our platform and services
- Automatically respond to inbound leads on your behalf
- Customize your messaging and follow-up workflows
- Improve system performance, features, and analytics
- Communicate with you about updates, billing, and support
- Comply with legal obligations
InstantResponse.AI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
4. How we share your information
We do not sell or rent your personal or business data. We may share information with:
- Third-party platforms you authorize (e.g. Yelp, WhatsApp, Google LSA, Thumbtack)
- CRM systems you connect (e.g. HubSpot, Workiz, Pipedrive)
- Payment processors for billing (e.g. Stripe)
- Service providers who support our operations under confidentiality agreements
- Law enforcement or legal authorities where required by law
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data storage and security
We implement industry-standard security measures to protect your data, including:
- Encrypted transmission via HTTPS/TLS
- Secure data storage in trusted cloud infrastructure
- Role-based access controls and account-level data separation
- Regular audits and monitoring
While we strive to protect your data, no method of transmission or storage is 100% secure. For more detail see our Security page.
6. Your data rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Correct or update your information
- Delete your account and associated data
- Opt out of marketing emails or non-essential communications
- Request a copy of your data (data portability)
To exercise these rights, email us at Info@InstantResponse.AI.
7. Data retention
We retain your information for as long as your account is active or as needed to provide our services. After cancellation, data may be retained for a limited period for backup, audit, or legal purposes, then deleted or anonymized.
8. Cookies and tracking technologies
We use cookies and similar technologies to analyze traffic and usage, improve platform performance, and remember user preferences. See our Cookie Policy for details and controls.
9. Third-party links
Our platform may contain links or connections to third-party websites and platforms. We are not responsible for the privacy practices or content of those services.
10. Children's privacy
InstantResponse.AI is not intended for children under 18. We do not knowingly collect data from minors.
11. Changes to this policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you by email or on our website. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.
12. Contact us
Questions about this Privacy Policy or how we handle your data? Contact us at Info@InstantResponse.AI.