Integration · WhatsApp Notifications
Lead alerts your team already checks - on WhatsApp.
InstantResponse.AI pushes new-lead and qualified-job notifications to your team on WhatsApp. It's a delivery channel for outbound alerts - not a lead capture source - so the right person sees the right lead the second it happens.
WhatsApp is where a lot of owners, dispatchers, and field techs already live all day. InstantResponse.AI uses it as a notification channel - so when a lead comes in from Google LSA, Yelp, Thumbtack, phone, or your website, the right teammate gets pinged on WhatsApp with a one-tap link into the conversation.
What it does
A notification channel, not a lead source.
New-lead alerts
Ping the right teammate the moment a qualified lead comes in from any channel.
Escalations
If a lead goes unanswered or a customer is unhappy, escalate to a manager on WhatsApp.
Routing rules
By source, service, urgency, territory, or on-call shift - the right person, every time.
Deep link to chat
Every alert has a one-tap link straight into the full conversation in your dashboard.
Group and individual
Send to a person, a role, or a whole shift group depending on what happened.
Quiet hours honored
Respects each teammate's quiet hours and days off automatically.
How the connection works
Live in a few minutes.
Connect a WhatsApp Business number
Bring your own verified WhatsApp Business account or use ours during onboarding.
Add your teammates
Set who should get which alerts, and choose routing rules by service, urgency, or shift.
Go live
Alerts start landing on WhatsApp the moment a new or qualified lead comes in.
Also delivered on
Use every notification channel your team already checks.
Plus email alerts to any inbox - Gmail, Outlook, or a shared team address. See email notifications →
FAQ
Frequently asked questions
- No - WhatsApp is used for outbound team notifications, not inbound lead capture. Leads come in through Google LSA, Yelp, Thumbtack, phone, and your website. WhatsApp is how your team hears about them.
- You can bring your own verified WhatsApp Business account, or use ours during onboarding - both work.
- Yes. Route by source, urgency, service, territory, or shift, so on-call staff, dispatchers, and owners each see what matters to them.
- Yes. Every WhatsApp notification includes a one-tap link into the full lead conversation in your dashboard.
- Configurable escalation - after N minutes, the alert reroutes to the next person or the on-call rotation.
- Yes. Each teammate can set quiet hours and days off, and they're honored automatically.
- You do not have to figure it out on your own. Our team can help you connect InstantResponse.AI to WhatsApp notifications, choose the right triggers and actions, and configure a workflow that fits your process. Contact us or book a demo, and we will guide you through the setup.
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