Integration · Twilio SMS
Twilio SMS lead alerts, sent from your own number.
Twilio SMS lead alerts text your team when a new lead arrives, the AI hands a conversation off or a lead goes quiet, so a person can follow up while the lead is still warm.
14-day free trial · From $99/mo · No contracts
Yelp Advertising Platinum Partner and Google PartnerNew lead from Google LSA
Business: Bright Carpet Care
Customer: Alex R.
Phone: +1 (555) 018-7340
Service requested: Clean upholstery
View lead: app.instantresponse.ai/leads
Bright Carpet Care - lead qualified
Notes: Upholstery cleaning for a two-person recliner, an office chair, a mattress, and patio cushions. Primary reason: odor and allergen reduction.
Please contact the lead as soon as possible.
Sample data shown. Business names, customer names, and phone numbers are fictional.
Twilio is the SMS delivery channel for InstantResponse.AI team alerts. Bring your own Twilio number or use ours, choose which events send a text, and filter by lead source. The leads themselves come from the Yelp auto responder, Thumbtack auto responder, Google LSA auto responder and the Website Chat Widget, where the AI replies in seconds, 24/7.
What it does
Texts your team the events that need a person.
A notification channel, not a lead source: customers never text this number to start a conversation.
New lead
A text as soon as a new lead comes in, with the contact details the AI collected.
Goal achieved
Know when the AI has the phone number or the preferred appointment time you asked for.
AI handed off
A text when the AI hands a conversation to your team, so a person picks it up.
Lead not replying
An alert when a lead hasn't replied after the number of minutes you set.
New message and inbound text
Optional alerts when a new message arrives on an existing conversation.
Per-source filters
Send SMS alerts for all your lead sources or only the ones you pick.
Your number, your billing
Bring your Twilio number and credentials, or use ours. Both work for outbound alerts.
A2P 10DLC help
We walk you through brand and campaign registration during onboarding for reliable US delivery.
Editable templates
Adjust the alert wording so your team sees the details they care about first.
Set up
Live in about 15 minutes.
Bring or provision a number
Use your existing Twilio number or let our team provision one during onboarding.
Register A2P 10DLC
For US business texting compliance, we walk you through brand and campaign registration.
Choose events and filters
Pick which alert events send by SMS, and which lead sources trigger them.
Also delivered on
Pick the channel your team already checks.
Use SMS on its own or alongside WhatsApp groups and email alerts to up to 10 addresses.
FAQ
Frequently asked questions
- No. The Twilio SMS integration sends outbound alerts to your team; it is not an inbound lead source. Lead sources are Google LSA, Yelp, Thumbtack and the Website Chat Widget.
- Yes. Bring your credentials and InstantResponse.AI sends through your number, on your own Twilio billing.
- We can provision one or help you register a new business number during onboarding.
- Yes. We walk you through brand registration and campaign approval so your alerts deliver reliably.
- New lead, new message, goal achieved, AI handed off, lead not replying after the minutes you set, and inbound text.
- Team alerts are included on every plan, with unlimited leads and no per-lead fees. See pricing, or book a demo and we will set up your Twilio alerts with you.
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