Industry · Restoration
Water damage leads answered in seconds, while the water is still rising.
InstantResponse.AI replies to restoration message leads from Yelp, Thumbtack, Google LSA and your website chat in seconds, 24/7, records the water source, affected rooms and insurance status, and alerts your crew chief.
14-day free trial · From $99/mo · No contracts
Yelp Advertising Platinum Partner and Google Partner
Demo Plumbing Co. - New lead qualified from InstantResponse!
Customer: J. D.
Phone: (555) 010-0142
Service: Water heater repair
Notes: Leaking in garage, wants service today.
In short
InstantResponse.AI serves as an AI front desk for water damage and restoration contractors. It replies to message leads from Google Local Services Ads, Yelp, Thumbtack, and your Website Chat Widget in seconds, 24/7, asks your configured questions about the water source, affected rooms, standing water, and insurance status, then notifies your on-call crew by email, SMS, or WhatsApp.An in-seconds intake layer for restoration message leads, grounded in the mitigation services, coverage territory, and insurance policies you configure.
Live lead sources
One AI front desk for Yelp, Thumbtack, Google LSA and website chat.
InstantResponse.AI replies to message leads for restoration contractors on these four sources in seconds, 24/7, using only the services, prices and answers you approve.
Yelp Requests
Our Yelp auto responder replies to Yelp Request a Quote messages in seconds and asks your questions while the customer is still comparing businesses.
Thumbtack
The Thumbtack auto responder answers Thumbtack message leads in seconds, so your reply lands before the customer picks another pro.
Google Local Services Ads
The Google LSA auto responder handles LSA message leads, and LSA calls come with recordings, transcripts and AI summaries.
Your website
Add the website chat widget and the same AI replies to site visitors in seconds, day or night.
Restoration loss types
What does the crew know before the truck leaves?
The restoration playbook: what the property owner reports, what the AI asks, how the loss is graded, and what your mitigation team receives.
| Lead type | Information collected | Classification | How the customer is handled | What your team gets |
|---|---|---|---|---|
| Burst pipe or supply line failure | Water source, rooms affected, standing water depth, shutoff status, and occupancy. | Emergency | Asks whether the supply is shut off and follows your escalation rules. It offers no mitigation guidance. | Your team receives a scoped, ready-to-work thread. |
| Sewage or contaminated water | Backup source, affected floors, occupancy, vulnerable residents, and access. | Emergency | Applies your contamination notification rules so a category three loss reaches your crew lead right away. | Crew chief alerted with contamination category recorded in the thread. |
| Storm, roof leak, and flood intrusion | Entry point, ceiling or wall involvement, ongoing weather, and tarping needs. | Urgent | Captures whether intrusion is ongoing rather than estimating structural risk. | A prioritized thread with intrusion status and property type in place. |
| Mold and moisture concerns | Location, visible area, known past leaks, timeline pressure, and testing requests. | Standard | Separates a testing question from a remediation request using your configured rules. | Assessment requests reach your remediation lead instead of the emergency line. |
| Insurance and claim questions | Carrier name, claim number when available, deductible awareness, and adjuster contact. | Urgent | Answers only with the insurance handling policy you configure and makes no coverage promise. | Claim details captured before your office starts the file. |
| Commercial and multi-unit losses | Site address, unit count, business interruption pressure, access, and purchase-order rules. | Urgent | Applies your commercial approval rules rather than residential defaults. | Large-loss thread notification sent to the account owner you designate. |
| Coverage and response-time questions | Address, loss type, current severity, and whether the property is occupied. | Standard | Answers from the territory and response information you configure. | Out-of-territory requests filtered before a truck rolls. |
Burst pipe or supply line failure
Emergency- Information collected
- Water source, rooms affected, standing water depth, shutoff status, and occupancy.
- How the customer is handled
- Asks whether the supply is shut off and follows your escalation rules. It offers no mitigation guidance.
- What your team gets
- Your team receives a scoped, ready-to-work thread.
Sewage or contaminated water
Emergency- Information collected
- Backup source, affected floors, occupancy, vulnerable residents, and access.
- How the customer is handled
- Applies your contamination notification rules so a category three loss reaches your crew lead right away.
- What your team gets
- Crew chief alerted with contamination category recorded in the thread.
Storm, roof leak, and flood intrusion
Urgent- Information collected
- Entry point, ceiling or wall involvement, ongoing weather, and tarping needs.
- How the customer is handled
- Captures whether intrusion is ongoing rather than estimating structural risk.
- What your team gets
- A prioritized thread with intrusion status and property type in place.
Mold and moisture concerns
Standard- Information collected
- Location, visible area, known past leaks, timeline pressure, and testing requests.
- How the customer is handled
- Separates a testing question from a remediation request using your configured rules.
- What your team gets
- Assessment requests reach your remediation lead instead of the emergency line.
Insurance and claim questions
Urgent- Information collected
- Carrier name, claim number when available, deductible awareness, and adjuster contact.
- How the customer is handled
- Answers only with the insurance handling policy you configure and makes no coverage promise.
- What your team gets
- Claim details captured before your office starts the file.
Commercial and multi-unit losses
Urgent- Information collected
- Site address, unit count, business interruption pressure, access, and purchase-order rules.
- How the customer is handled
- Applies your commercial approval rules rather than residential defaults.
- What your team gets
- Large-loss thread notification sent to the account owner you designate.
Coverage and response-time questions
Standard- Information collected
- Address, loss type, current severity, and whether the property is occupied.
- How the customer is handled
- Answers from the territory and response information you configure.
- What your team gets
- Out-of-territory requests filtered before a truck rolls.
Illustrative example
What does a water loss conversation look like?
What happens next
An immediate reply, your configured loss and safety questions, insurance details captured as the customer reports them, and an urgent notification to your on-call crew lead.
Sample conversation for illustration. Your questions, starting-at prices and urgency rules are set per business profile, and the AI never quotes a price you have not configured.
See it on your own leads →How it works
How it works for a restoration contractor
Four steps, built only on lead sources and outcomes that exist today.
Connect your lead sources
Message leads from Google Local Services Ads, Yelp, Thumbtack, and your Website Chat Widget land in a single inbox.
Load your mitigation playbook
Services, territory, insurance handling policy, hours, and the loss questions your office asks on a first notice.
The AI replies and grades the loss
An immediate reply goes out, source and severity questions get asked, and follow-up continues until the owner responds or opts out.
Your crew chief takes the thread
Notifications reach the right person by email, SMS, or WhatsApp, a human can join at any moment, and outcomes can be pushed onward through Zapier and/or webhooks.
Beyond the first reply
Everything else your office gets.
The AI reply is where it starts. Restoration contractors also get the inbox, alerts, call review and reports that keep a lead moving after the first message.
One leads inbox
Yelp, Thumbtack, Google LSA and website chat conversations in one leads inbox, with search, filters by date, status, ZIP code and lead type, and CSV export.
Team alerts by email, SMS and WhatsApp
Alerts to up to 10 email addresses, SMS and WhatsApp groups for a new lead, a goal achieved, an AI handoff, or a lead that stops replying.
Google LSA call review
Recordings, transcripts and AI summaries for LSA calls, automatic lead ratings and spam disputes, plus Google's rating status and credit eligibility per lead.
Reports that show what works
Yelp ads and Google LSA reports (including LSA credits), Google Business Profile reporting, and lead reports by source, service type and ZIP code.
Built for multi-location
Each location gets its own business profile and AI settings per lead source. Growth covers up to 3 locations; compare plans.
Guardrails you control
The AI quotes only the starting-at prices you set, keeps spam out of conversations, follows up on your schedule and hands off when a person should take over. See AI settings.
Qualified leads can go to Workiz through its native one-way integration, or to ServiceTitan, Housecall Pro, Jobber, GoHighLevel and other tools through Zapier or webhooks.
Google LSA call intelligence
Reviewing Google LSA restoration calls
Property owners in a loss usually phone first. Google Local Services Ads calls available in the connected account can be replayed, read as a transcript, and summarized inside InstantResponse.AI.
Play the recording
Listen to the original Google LSA call without leaving the product.
Read the transcript
Skim the conversation instead of replaying the whole call.
Review the AI summary
See what the customer needed and what was discussed, in a few lines.
Check the duration
Spot the short, low-quality calls that are worth reviewing or disputing.
- Included in all pricing plans. Currently available specifically for Google Local Services Ads calls.
- See the full Google LSA workflow →
FAQ
Restoration lead response questions
- Message leads from Google Local Services Ads, Yelp, Thumbtack, and your Website Chat Widget get a reply in seconds at any hour, using the intake questions you configure.
- No. It records what the property owner reports, such as source and contamination signs, and your crew makes the determination on site.
- It answers using the insurance handling policy you configure and captures carrier, claim, and adjuster details, so your team starts the file with the paperwork already in hand.
- Your commercial notification rules apply immediately, so the account owner you designate is the one notified.
- Yes. Threads are shared, and a manager can step in silently at any point, with the conversation carrying on seamlessly.
- Google LSA calls are recorded, transcribed, and summarized inside the product, so you can replay the call, skim the transcript, and read the summary in one place.
- Alerts go to up to 10 email addresses, SMS and WhatsApp groups for a new lead, a goal achieved, an AI handoff, or a lead that stops replying. Anyone on your team can take over the conversation from the inbox.
- Starter is $99/mo for one location, Growth is $199/mo for up to 3 locations, and Scale starts at $499/mo. Every plan includes unlimited leads and messages, a 14-day free trial, and no contracts.
Related
Related resources for restoration teams
Where most restoration calls and reviewable recordings begin.
Qualified-lead and confirmed-time outcomes by loss source.
Everything the AI front desk does across your lead sources.
Plans, included Google LSA call intelligence, and onboarding detail.
The trade most often on the other end of a water loss.
How teams use recordings, transcripts, and AI summaries.
How an AI front desk compares with a traditional answering service.
How automatic replies to message leads work end to end.
After-hours Yelp and Google LSA leads answered in seconds, with the on-call team alerted.
Voice AI on your existing number is coming soon, and full calendar booking is in Beta. Everything else described on this page is live today.
See it work a real loss inquiry.
Bring a recent water or mold message to a 15-minute demo and watch the reply, the captured loss details, and the alert your crew chief would have received.