FAQ
Everything buyers ask before switching to an AI front desk.
Short, honest answers about how InstantResponse.AI handles leads, what it costs, how it integrates with your CRM, and how fast you can get live. Can't find your question? Talk to us.
Answers
Common questions
- InstantResponse.AI is an AI front desk for local service businesses. It replies to every new lead from Google LSA, Yelp, Thumbtack, Google Business Profile, WhatsApp, SMS, and inbound calls (Voice AI is currently in advanced Beta) within seconds, qualifies the job, confirms a preferred day and time with the customer when configured that way, and keeps every conversation in one shared inbox.
- First reply typically lands in under 60 seconds, 24/7. That includes nights, weekends, and holidays - the exact windows where most local businesses lose leads to competitors who answer first.
- Google Local Services Ads, Yelp Requests a Quote, Thumbtack, Google Business Profile messages, WhatsApp, SMS, and email. Anything else can flow in through Zapier.
- A chatbot lives on your website and waits for someone to visit. InstantResponse.AI works upstream - it responds inside the channels you already pay for (LSA, Yelp, Thumbtack), qualifies with your intake questions, and hands qualified jobs to your team or CRM.
- Yes. Every account supports both modes. Scripted mode gives you exact-message control for regulated industries or picky brand voices. AI mode has full open conversations trained on your business. You can mix them per channel or per location.
- Yes - connect ServiceTitan, Housecall Pro, Jobber, Workiz, GoHighLevel, and 6,000+ other apps through Zapier or webhooks. Qualified leads and full conversation transcripts flow into the system your team already uses.
- It escalates. You can route to a real person on your team by SMS, WhatsApp, or email the moment a conversation goes off-script, involves pricing you haven't set, or the customer asks to talk to a human.
- Starter is $99/mo for one location. Growth is $199/mo for up to 3 locations. Scale starts at $499/mo for multi-location or high-volume operations. Every plan includes a 14-day free trial, unlimited leads, and no per-message fees.
- Yes. Every plan includes a 14-day free trial. You are not billed during the trial - billing begins only after the 14 days end, and plans are month-to-month so you can cancel anytime.
- Yes. Every plan is month-to-month. Cancel from the dashboard and your data is exportable as CSV - nothing is locked in.
- Plumbers, HVAC, electricians, roofers, cleaning, moving and junk removal, attorneys, accountants, dentists, salons and spas, real estate agents, and caterers. Any local service business that runs on paid lead channels is a fit.
- It escalates to a human on your team. The moment a conversation goes outside your rules - a question the AI was not trained on, pricing you have not set, or a customer who asks to speak with a person - InstantResponse.AI hands off by WhatsApp, SMS, or email with the full transcript attached. You can review, edit, or override anything the AI said, and every correction feeds back into how it handles the next lead.
- Yes. You keep your existing business number. Voice AI (currently in advanced Beta) layers on top of your current line and can pick up calls and texts that would otherwise be missed - nights, weekends, or when your team is already on another call. Nothing changes for customers who already know your number, and there is no marketing to reprint.
Ready to stop losing leads to slow replies?
See InstantResponse.AI handle a live lead in your account. 15-minute demo, no pressure.
Book a demo and leave with your 14-day free trial running.