Changelog
What we shipped this month.
Every meaningful change to InstantResponse.AI, including the small reliability improvements you should not have to think about.
Product update · August 2026
Smarter LSA calls. Better AI controls. Less noise.
This release brings a major upgrade to the Calls experience, plus new controls across AI Mode, notifications, scheduling, and account management.
Google LSA call intelligence is here
Eligible Google Local Services Ads calls can now be reviewed directly under the Calls tab. Your team can listen to the original call, read the transcript, and use the AI-generated summary to understand what happened without replaying every conversation from start to finish.
Listen to the original LSA call whenever you need the full context.
Scan the conversation quickly and review what was discussed.
See the key points and outcome of the call at a glance.
Why it matters: managers can review call quality faster, follow up with better context, and understand lead intent without switching between tools.
Controls
More control across your account.
Four practical updates designed to make automation easier to manage.
Leads identified as spam are automatically flagged and excluded from AI engagement, keeping your automation focused on real customer opportunities.
Under Settings → Notifications, control which events trigger each notification channel and manage the templates your team receives. Delivery is available through SMS, WhatsApp, and email.
Set your default AI behavior globally, then fine-tune individual business profiles when a location or brand needs different rules, messaging, or behavior.
Add your preferred scheduling URL so AI can share it when a customer reaches the right point in the conversation and is ready to book.
We are working on deeper AI fine-tuning and message-analysis capabilities to make it easier to evaluate AI performance and continuously improve conversations.
Also shipped
Smaller improvements.
A handful of smaller improvements that make the platform more predictable day to day.
- →Automatic permissions for new users
- →Fixed template variables being inserted at the end of a template
- →Notification channels can now select notification events independently
- →Fixed false “Disconnected” states for Google LSA sources
- →Added Closed and Open 24 Hours options to AI schedules
Recent
Earlier releases.
- →New Calls tab for Google LSA call activity
- →Listen to LSA call recordings and review full transcripts
- →AI-generated call summaries, duration, direction, and status
- →Google Business Profile reporting (multi-location)
- →WhatsApp template management
- →Improved LSA response-time benchmarks in dashboard
- →Non-AI Mode branch editor
- →Yelp ad ROI attribution
- →Twilio subaccount support
- →AI Customization: coverage-area rules
- →New emergency-triage flow for plumbing
- →SSO for Business plan (SAML)
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