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Changelog

InstantResponse.AI changelog: what's new.

The InstantResponse.AI changelog lists every meaningful release, newest first: new lead sources, reporting, AI controls and the reliability fixes you shouldn't have to think about.

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Latest
Read the October 2026 notes ↓
New

Website chat leads, LSA lead credits, and voice on the way.

Capture leads from your own website, and see the Google LSA lead credits you've received.

New lead source

Website Chat Widget

Add an AI chat to your website with one script tag. Customize it to match your brand. Chat leads land in the same inbox as Google LSA, Yelp and Thumbtack leads, with the same alerts and integrations. Included on every plan.

See the Website Chat Widget →
Reports

Google LSA lead credits in Reports

The Google LSA report now shows credits received, with an estimated dollar value, next to cost, conversions, cost per conversion, clicks and impressions.

See Reports →

In development

Coming soon
AI voice calls

AI voice calls on your existing number.

In development
AI fine-tuning & message analysis

We are working on deeper AI fine-tuning and message-analysis capabilities to make it easier to evaluate AI performance and continuously improve conversations.

Earlier releases

Smarter LSA calls. Better AI controls. Less noise.

This release brings a major upgrade to the Calls experience, plus new controls across AI Mode, notifications, scheduling, and account management.

Google LSA call intelligence is here

Google Local Services Ads calls can now be reviewed directly under the Calls tab. Your team can listen to the original call, read the transcript, and use the AI-generated summary to understand what happened without replaying every conversation from start to finish.

Call recording

Listen to the original LSA call whenever you need the full context.

Transcript

Scan the conversation quickly and review what was discussed.

AI summary

See the key points and outcome of the call at a glance.

Why it matters: managers can review call quality faster, follow up with better context, and understand lead intent without switching between tools.

More control across your account

Automatic spam detection in AI Mode

Leads identified as spam are automatically flagged and excluded from AI engagement, keeping your automation focused on real customer opportunities.

Notification rules and templates

Under Settings → Notifications, control which events trigger each notification channel and manage the templates your team receives. Delivery is available through SMS, WhatsApp, and email.

Global AI settings + business-profile overrides

Set your default AI behavior globally, then fine-tune individual business profiles when a location or brand needs different rules, messaging, or behavior.

Booking-link field for AI Mode

Add your preferred scheduling URL so AI can share it when a customer reaches the right point in the conversation and is ready to book.

Also shipped

  • Automatic permissions for new users
  • Fixed template variables being inserted at the end of a template
  • Notification channels can now select notification events independently
  • Fixed false “Disconnected” states for Google LSA sources
  • Added Closed and Open 24 Hours options to AI schedules

July 2026 release

  • New Calls tab for Google LSA call activity
  • Listen to LSA call recordings and review full transcripts
  • AI-generated call summaries, duration, direction, and status

June 2026 release

  • Google Business Profile reporting (multi-location)
  • WhatsApp template management
  • Improved LSA response-time benchmarks in dashboard

May 2026 release

  • Non-AI Mode branch editor
  • Yelp ads reporting
  • Twilio subaccount support

April 2026 release

  • AI Customization: coverage-area rules
  • New emergency-triage flow for plumbing
  • SSO for Scale plan (SAML)

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