Can I use both at the same time?

Yes. Most customers use AI mode for new leads and scripted mode for booking confirmations, reminders, and opt-outs.

Scripted mode is easy to audit because it says the same thing every time. AI mode has strict rules and every message is saved, so both are safe - for different situations.

Can I switch modes mid-conversation?

Yes. Start with AI for open questions and drop into a scripted flow for booking or payment.

Do I have to pick one for my whole business?

No. You can set different defaults per channel, per lead type, or per part of the day.

Is scripted mode the same as an old-school chatbot?

It's cleaner. Scripted mode still uses natural language for input but sticks to your exact answers - no clunky menus.

Which do most businesses use?

A mix. AI mode for the top of the funnel, scripted mode for confirmations, deposits, and opt-outs.

Feature · Modes

AI conversations. Or tight scripted replies. Your choice.

Sometimes you want a natural back-and-forth. Sometimes you want the same exact answer every time. InstantResponse.AI lets you use both - and switch between them per channel, per shift, or per lead type.

Book a demo →

2 modes

AI or scripted

Per-channel

Different per source

Blend

Mix in one thread

Auditable

Every message saved

Answer

AI mode has real conversations and adapts to whatever the customer says. Scripted mode gives the same clear answers every time, based on the customer's replies. Most businesses use a mix of both - AI for new leads, scripted for confirmations and opt-outs.

Side by side

Two ways to reply. One easy system.

AI mode

Best for new leads and open questions

→Handles the way real customers write
→Answers pricing and scheduling questions naturally
→Remembers what was said earlier in the chat
→Great for Yelp, Google LSA, and Thumbtack
→Follows guardrails you set - no invented pricing
→Can hand off to a person at any time

Scripted mode

Best when you want the exact same answer

→Gives the same reply every time
→Follows a simple set of yes/no branches
→Nothing unexpected can be said
→Good for confirmations, opt-outs, and reminders
→Easy to audit and change
→Great for compliance-heavy trades

Works the same way across

Every channel you use.

Google LSA

Yelp

Thumbtack

Google Business Profile

Text messages

Voice AI

Coming soon

Website chat & forms

Coming soon

FAQ

Frequently asked questions

: Yes. Most customers use AI mode for new leads and scripted mode for booking confirmations, reminders, and opt-outs.
: Scripted mode is easy to audit because it says the same thing every time. AI mode has strict rules and every message is saved, so both are safe - for different situations.
: Yes. Start with AI for open questions and drop into a scripted flow for booking or payment.
: No. You can set different defaults per channel, per lead type, or per part of the day.
: It's cleaner. Scripted mode still uses natural language for input but sticks to your exact answers - no clunky menus.
: A mix. AI mode for the top of the funnel, scripted mode for confirmations, deposits, and opt-outs.

Keep exploring

AI conversations

→

The engine behind AI mode.

Customize the AI

→

Set the rules for both modes.

Notifications

→

Alerts when either mode hands off.

Ready to stop losing leads to slow replies?

See InstantResponse.AI handle a live lead in your account. 15-minute demo, no pressure.

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