Case Study · DTLA 24 Hour Mobile Locksmith
How DTLA 24 Hour Mobile Locksmith answers Yelp lockout leads while the tech is on the road.
DTLA 24 Hour Mobile Locksmith uses InstantResponse.AI as its Yelp auto responder: Yelp message leads get a reply in seconds, day or night, and the team receives the location, lock type and callback number in a written alert.
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Yelp Advertising Platinum Partner and Google Partner- Industry
- Automotive, residential & commercial locksmith
- Location
- Downtown Los Angeles · Mobile, 24/7
Lockout qualified, vehicle info captured, and the team notified in one conversation.
Illustrative example based on real product behavior. Not a guarantee of results.
At a glance
How the account is set up.
Yelp message leads are answered by the configured assistant.
Lockout messages get a reply at 3 AM without a live dispatcher.
Address, lock type, and vehicle details captured up front and sent as a notification.
These cards show how this account is set up today: the lead sources it connects, the questions it asks and what it hands the team. Want to see the same workflow on real leads? Ask us for a live walkthrough of the dashboard, conversations and reports.
The challenge
Where leads were slipping through.
Yelp is the main lead source for automotive and residential lockouts in downtown L.A, and a customer standing next to a locked car is not going to wait long for an acknowledgement. A tech driving between jobs cannot watch Yelp messages, so inquiries sat unread until someone had a free moment.
The approach
What the AI front desk does for them.
- 1
Reply quickly to Yelp message leads, in a professional voice that sounds like the shop.
- 2
Confirm the essentials fast: exact address or intersection, lock type (car, home, business), and any special situation like a key locked inside a running car.
- 3
For automotive jobs, capture year, make, and model so the tech shows up with the right tool the first time.
- 4
Send an outbound notification with the captured job details and the customer's callback number so the team can decide who takes it.
Channels in this setup: Yelp auto responder.
The outcome
What changed for the team.
Yelp inquiries no longer sit unread while a tech is on a job. The assistant captures the lockout details, the team receives a written brief by notification, and the customer stays in an active conversation instead of waiting on a callback.
"When someone's locked out at midnight, the first locksmith to answer gets the job. InstantResponse.AI answers our Yelp leads while my tech is still driving and sends us the location and the car before we call back."
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