Case Study · DTLA 24 Hour Mobile Locksmith
Yelp lockouts qualified and handed to the team while the tech is still on the road.
DTLA 24 Hour Mobile Locksmith runs on Yelp, where customers expect a quick reply. InstantResponse.AI replies to Yelp message leads, captures the location and lock situation, and notifies the team for human follow-up. Voice AI on your existing number and general call answering are currently in Beta.
Lockout qualified, vehicle info captured, and the team notified in one conversation.
Illustrative example based on real product behavior. Not a guarantee of results.
Yelp message leads are answered by the configured assistant.
Lockout messages get a reply at 3 AM without a live dispatcher.
Address, lock type, and vehicle details captured up front and sent as a notification.
These describe how the account is configured, not measured performance. We do not publish response-time, booking, or revenue figures for individual customers, and results vary by market and lead volume.
The challenge
Where leads were slipping through.
Yelp is the main lead source for automotive and residential lockouts in downtown L.A, and a customer standing next to a locked car is not going to wait long for an acknowledgement. A tech driving between jobs cannot watch Yelp messages, so inquiries sat unread until someone had a free moment.
The approach
What InstantResponse.AI runs for them.
- 1
Reply quickly to Yelp message leads, in a professional voice that sounds like the shop.
- 2
Confirm the essentials fast: exact address or intersection, lock type (car, home, business), and any special situation like a key locked inside a running car.
- 3
For automotive jobs, capture year, make, and model so the tech shows up with the right tool the first time.
- 4
Send an outbound notification with the captured job details and the customer's callback number so the team can decide who takes it.
The outcome
What changed after switching on the AI front desk.
Yelp inquiries no longer sit unread while a tech is on a job. The assistant captures the lockout details, the team receives a written brief by notification, and the customer stays in an active conversation instead of waiting on a callback.
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