Case Study · DTLA 24 Hour Mobile Locksmith
Yelp lockouts qualified and dispatched while the tech is still on the road.
DTLA 24 Hour Mobile Locksmith runs on Yelp - and Yelp customers do not wait. InstantResponse.AI answers every inquiry in seconds, confirms the location and lock situation, and dispatches the closest mobile tech before the caller pings the next result. Voice AI (answering calls on your existing number) is currently in advanced Beta.
Lockout qualified, vehicle info captured, tech dispatched in one conversation.
Answered before the caller opens another quote.
The AI takes lockout calls at 3 AM without a live dispatcher.
Address, lock type, and vehicle info captured up front.
The challenge
Where leads were slipping through.
Yelp is the main lead source for automotive and residential lockouts in downtown L.A - and customers there message three or four locksmiths at the same time. Whoever replies first wins. A tech driving between jobs cannot answer Yelp DMs in seconds, and slow replies were quietly costing jobs to competitors with faster response times.
The approach
What InstantResponse.AI runs for them.
- 1
Reply to every Yelp lead in under a minute, in a professional voice that sounds like the shop.
- 2
Confirm the essentials fast: exact address or intersection, lock type (car, home, business), and any special situation like a key locked inside a running car.
- 3
For automotive jobs, capture year, make, and model so the tech shows up with the right tool the first time.
- 4
Push confirmed jobs and the customer's callback number straight to the on-call mobile tech.
The outcome
What changed after switching on the AI front desk.
Yelp inquiries no longer sit unread while a tech is on a job. The AI qualifies the lockout, sends the tech a clean brief, and the customer gets an ETA in the same conversation - so DTLA 24 Hour Mobile Locksmith wins the race on Yelp far more often than it used to.
"On Yelp, you answer first or you don't get the job. Now we answer first every time."
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