Case Study · Gate & Garage Masters
How Gate & Garage Masters answers Google LSA, Yelp and Thumbtack leads from one inbox.
Gate & Garage Masters moved three lead sources into one InstantResponse.AI inbox: Google LSA, Yelp and Thumbtack message leads get a reply in seconds, and gate, garage door and commercial jobs are labelled before a person steps in.
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Yelp Advertising Platinum Partner and Google Partner- Industry
- Gate & garage door install and repair
- Location
- Greater Los Angeles
Garage repair qualified, the team notified, and the customer's preferred time passed along for human confirmation. Full calendar booking is in Beta.
Illustrative example based on real product behavior. Not a guarantee of results.
At a glance
How the account is set up.
LSA, Yelp, and Thumbtack managed from a single view.
One configured voice and one set of intake questions.
Gate, garage door, and commercial inquiries are labelled in the conversation so the office knows who to involve.
These cards show how this account is set up today: the lead sources it connects, the questions it asks and what it hands the team. Want to see the same workflow on real leads? Ask us for a live walkthrough of the dashboard, conversations and reports.
The challenge
Where leads were slipping through.
Three strong lead channels sounds great until you are the one checking three inboxes. Gate & Garage Masters was losing time between apps, mixing gate inquiries with garage door repairs, and letting Thumbtack message leads sit until someone had a free moment to catch up.
The approach
What the AI front desk does for them.
- 1
Consolidate Google LSA, Yelp, and Thumbtack leads into one shared inbox with the same fast reply on your connected lead sources.
- 2
Ask configured questions that separate gate work, garage door work, and commercial property inquiries, so the office can involve the right people.
- 3
Capture the details estimators care about: gate type and opener, garage door size and material, whether the door is stuck open or closed, and property access.
- 4
Follow up automatically on multi-channel quotes so a Thumbtack lead does not go cold while a Yelp lead is being handled.
Channels in this setup: Google LSA auto responder, Yelp auto responder, and Thumbtack auto responder.
The outcome
What changed for the team.
The office runs off one shared inbox instead of three tabs. Message leads from all three sources get the same thorough reply, inquiries arrive labelled by job type, and follow-up runs automatically until the customer replies or opts out.
"We used to bounce between three apps all day. Now Google LSA, Yelp and Thumbtack leads land in one inbox, customers get an answer in seconds, and we know if it's a gate or a garage door before we pick up the phone."
Related
Keep exploring
Replies to LSA message leads in seconds and adds call recordings, summaries and lead ratings.
Replies to Yelp Requests in seconds, 24/7, and asks your qualifying questions.
Replies to Thumbtack leads in seconds and follows up until the customer replies or opts out.
See how other local service businesses run their message leads.
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