Case Study · Gate & Garage Masters
One inbox for LSA, Yelp, and Thumbtack - answered first every time.
Gate & Garage Masters was juggling Google LSA, Yelp, and Thumbtack in three separate places. InstantResponse.AI pulled every channel into one inbox, replies to each lead in seconds, and separates gate work from garage door jobs before a person ever gets involved.
Garage repair triaged, routed to the right crew, and scheduled - all from a Thumbtack lead.
LSA, Yelp, and Thumbtack managed from a single view.
Same fast answer whether the lead comes from Google, Yelp, or Thumbtack.
Gate jobs, garage door jobs, and commercial routed to the correct crew.
The challenge
Where leads were slipping through.
Three strong lead channels sounds great until you are the one checking three inboxes. Gate & Garage Masters was losing time between apps, mixing gate inquiries with garage door repairs, and letting Thumbtack leads sit while whoever was closest to their phone caught up. Fast responders were beating them on simple garage door service calls.
The approach
What InstantResponse.AI runs for them.
- 1
Consolidate Google LSA, Yelp, and Thumbtack leads into one shared inbox with the same fast reply on every channel.
- 2
Detect gate work vs garage door work vs commercial property inquiries and route each to the right crew.
- 3
Capture the details estimators care about: gate type and opener, garage door size and material, whether the door is stuck open or closed, and property access.
- 4
Follow up automatically on multi-channel quotes so a Thumbtack lead does not go cold while a Yelp lead is being handled.
The outcome
What changed after switching on the AI front desk.
The office runs off one shared inbox instead of three tabs. LSA, Yelp, and Thumbtack leads get the same fast, thorough reply, the right crew shows up to the right kind of job, and multi-channel follow-up happens without anyone remembering to do it.
"We stopped checking three apps. Every lead lands in one place with the answers our estimators actually need."
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