Case Study · Restoration 24
After-hours Yelp and Google LSA restoration leads answered by an AI front desk.
Restoration 24 uses InstantResponse.AI as an always-on front desk for Yelp and Google Local Services Ads message leads - asking their configured intake questions, capturing property details, and sending an outbound notification to the on-call team.
Active loss triaged, details captured, and the on-call team notified for human follow-up.
Illustrative example based on real product behavior. Not a guarantee of results.
Both sources answered by the same configured assistant.
Outbound notifications go to the on-call team by email, SMS, or WhatsApp.
Conversation, contact, and status in a single shared view.
These describe how the account is configured, not measured performance. We do not publish response-time, booking, or revenue figures for individual customers, and results vary by market and lead volume.
The challenge
Where leads were slipping through.
After-hours emergencies do not wait for business hours. Restoration 24's overnight Yelp and LSA message leads often sat unread until morning, and the team could not staff a live coordinator through the night without burning out. Property owners in the middle of an active loss were left without any acknowledgement.
The approach
What InstantResponse.AI runs for them.
- 1
Answer Yelp and Google LSA message leads quickly with a calm, on-brand reply that acknowledges the situation.
- 2
Ask the right triage questions upfront: type of loss, is water still active, size of affected area, insurance carrier if any.
- 3
Send an outbound notification to the on-call tech with the address, the reported issue, and the best callback number. The team decides who responds.
- 4
Follow up automatically on quotes that do not book right away, so warm leads do not go cold overnight.
The outcome
What changed after switching on the AI front desk.
After-hours Yelp and LSA messages get an immediate, on-brand reply instead of sitting until morning, and the on-call tech receives a written brief rather than a voicemail. Owners start the day reading qualified conversations instead of reconstructing missed messages.
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