Case Study · Restoration 24

How Restoration 24 answers after-hours Yelp and Google LSA leads with an AI front desk.

Restoration 24 uses InstantResponse.AI as a 24/7 AI front desk for Yelp and Google LSA message leads: each gets a calm reply in seconds, the triage questions, and an alert to the on-call team with the property details.

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Yelp Google LSA

Industry: Water, fire & mold restoration
Location: Southern California · 24/7 emergency response

InstantResponse AI

Replied in seconds

Yelp

2:11 AM

Pipe burst under the kitchen sink, water is everywhere. Do you come out at night?

Yes - we run 24/7 emergency water damage crews. So I can brief the team, is the water still running, and which rooms are affected?

It stopped, but there is still water on the kitchen floor.

Thanks - I have logged this as an active water loss and notified our on-call team. What is the address and the best number to reach you?

AI Advantage

Active loss triaged, details captured, and the on-call team notified for human follow-up.

Illustrative example based on real product behavior. Not a guarantee of results.

At a glance

How the account is set up.

Yelp + LSA

Connected message sources

Both sources answered by the same configured assistant.

24/7

Configured to reply at any hour

Outbound notifications go to the on-call team by email, SMS, or WhatsApp.

1 inbox

Conversations in one place

Conversation, contact, and status in a single shared view.

These cards show how this account is set up today: the lead sources it connects, the questions it asks and what it hands the team. Want to see the same workflow on real leads? Ask us for a live walkthrough of the dashboard, conversations and reports.

The challenge

Where leads were slipping through.

After-hours emergencies do not wait for business hours. Restoration 24's overnight Yelp and LSA message leads often sat unread until morning, and the team could not staff a live coordinator through the night without burning out. Property owners in the middle of an active loss were left without any acknowledgement.

The approach

What the AI front desk does for them.

1
Answer Yelp and Google LSA message leads quickly with a calm, on-brand reply that acknowledges the situation.
2
Ask the right triage questions upfront: type of loss, is water still active, size of affected area, insurance carrier if any.
3
Send an outbound notification to the on-call tech with the address, the reported issue, and the best callback number. The team decides who responds.
4
Follow up automatically on quotes that do not book right away, so warm leads do not go cold overnight.

Channels in this setup: Yelp auto responder and Google LSA auto responder.

The outcome

What changed for the team.

After-hours Yelp and LSA messages get an immediate, on-brand reply instead of sitting until morning, and the on-call tech receives a written brief rather than a voicemail. Owners start the day reading qualified conversations instead of reconstructing missed messages.

"Burst pipes don't happen at 10 AM. Our overnight Yelp and Google LSA leads get a calm reply right away, and the on-call tech gets the address and the details instead of a voicemail."

— Restoration 24