Case Study · Restoration 24
Every 2 AM water damage lead answered in under 30 seconds.
Restoration 24 uses InstantResponse.AI as an always-on front desk for Yelp and Google Local Services Ads leads - triaging active leaks, capturing the property details their techs need, and dispatching on-call crews before the caller checks the next result.
Active loss triaged and on-call tech dispatched before the caller went back to Yelp.
Across Yelp and Google LSA, day or night.
Emergencies routed straight to the on-call tech.
Every conversation, contact, and status in a single shared view.
The challenge
Where leads were slipping through.
Water and fire jobs are won or lost in the first few minutes. Restoration 24's after-hours Yelp and LSA leads were getting picked up by whoever answered first, and the team could not staff a live dispatcher through the night without burning out. Missed calls meant missed emergencies and missed insurance-covered jobs.
The approach
What InstantResponse.AI runs for them.
- 1
Answer every Yelp and Google LSA lead in under a minute with a calm, on-brand reply that acknowledges the emergency.
- 2
Ask the right triage questions upfront: type of loss, is water still active, size of affected area, insurance carrier if any.
- 3
Route confirmed emergencies to the on-call tech's phone with the address, symptom, and best callback number.
- 4
Follow up automatically on quotes that do not book right away, so warm leads do not go cold overnight.
The outcome
What changed after switching on the AI front desk.
Restoration 24 no longer misses after-hours emergencies. Yelp and LSA replies land in seconds, the on-call tech gets a clean brief instead of a voicemail, and jobs that used to slip to a faster competitor now land on their board. Owners spend the morning reading booked jobs instead of chasing missed calls.
"Water damage does not wait until 9 AM. Our AI front desk does not either."
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